Whatever part it is, from batteries to spare parts, we specially provide multiple high-quality warranty services to you:
1) General warranty period is 3 years or 120,000 kilometers.
2) Key parts warranty period is 8 years or 150,000 kilometers.
3) Power battery warranty period is 8 years or 150,000 kilometers.
4) DENZA charging wall box warranty period is 2 years.
If your vehicle is unable to run continuously and safely at home or on the road, a DENZA Assistance team will arrive to provide high-quality services. If the problem can be fixed at roadside, the DENZA Assistance team will arrive on scene to support you to continue your journey.
If your vehicle is unable to run following mechanical or electrical breakdown or because of a road traffic accident, we’ll send our towing vehicle to recover your vehicle and transport it to the nearest authorized DENZA dealer for further maintenance.
Your DENZA will be sent for repair to an authorized DENZA dealer by DENZA Roadside Assistance if there is any mechanical or electronic problem during your journey (faults resulting from driver negligence or traffic accidents are excluded). If the repair cannot be completed on the same day, resulting in the driver and any passengers being stranded away from home, the following services can be provided:
1. Hotel accommodation: you can stay and wait for your car to be repaired.
2. Continue your journey: a train, flight, or taxi will be made available to you. Read the DENZA Client Assistance Guidebook for more details.
DENZA Client Assistance Hotline: 400 068 8080
The exclusive DENZA APP has a variety of intelligent remote control functions which guarantees you a smooth and convenient journey. The intelligent remote control, the vehicle check functions, the personalization services and the location functions, all the essential properties work together to allow you to connect with your car with efficiency.
1）Intelligent remote control functions – Aside from tuning the air conditioning and heating in your car to the perfect temperature, this function also keeps an eye on peak pricing of electricity to help you drive more cost-effectively.
2）Vehicle check functions – Other than locating your car in the parking lot, you can also monitor battery power, check remaining mileage, ensure vehicle security and locks, and also detect the closest charging station within your area. This function also provides a Route Plan which advises whether your next destination is good-to-go based on the distance and your remaining battery.
3）Personalization services – The APP also shows how you can contribute to the environment by reducing carbon emissions while driving. In addition to these personalized services, you can also book in post-sale and maintenance check-ups straight via the APP.
4）Location functions – In large parking lots, you may find it difficult to find your car. This function will assist you in locating your vehicle easily by sounding the horn or flashing the headlamps straight from your phone.
DENZA WeChat Service Account aims to provide comprehensive online services to fulfill the needs of our car owners and consumers. Services such as test drive application, find a dealer, locate a charging station and roadside assistance enable you to have a safe journey leaving, while your worries behind. In addition, you are encouraged to share your vibrant lifestyle with EV on BBS and Activity Zone.